Information and Policies

De La Terre Information and Policies

For ONLINE ORDERS we only accept Payments through Pay Pal or a personal check.
Pay Pal allows you to use any of the following credit or debit cards:

By using Pay Pal you can:
Pay without exposing your credit card to the merchant
100% protection from unauthorized payment
24/7 monitoring to protect from fraud.
We do not accept credit cards over the phone, through email or fax.
If you would like to place an order by phone, email or fax you may do so by paying with a personal check or money order. We will hold your order until payment has been received at our office.

In order for us to deliver your merchandise in the fastest way possible we ask that you please be sure to fill out all of the information accurately and completely. Once you have submitted your online order you will be notified immediately that it has securely reached our office and will be processed and shipped within 48 hours.

Return Policy:
Your satisfaction is of the utmost importance to us.
All products are shipped within 48 hours of placing an order.

UPS will provide you with a tracking number. If you have not received your package in a reasonable time, please contact our customer service team at: customerservice@delaterreskincare.com so we can assist you.

Damage Claims:
We do not accept returned merchandise due to health and hygiene concerns.
If your order is received with any notable shortcomings, please contact customer service immediately.
 The customer must notify our office of all discrepancies or shortages within 72 hours of accepting the package from the carrier. Any replacement of goods will not be accepted after that time.

 Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both UPS and De La Terre Skincare within 72 hours of receiving your order. If you notice any damage to the shipping box upon delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package, and contact us so that we may process your claim. We cannot replace damaged merchandise unless UPS has inspected the package. Your replacement will be shipped once we have been issued a claim number from UPS. We also cannot replace missing items unless they are reported within 72 hours of the receipt of your order.
customerservice@delaterreskincare.com
828-252-8400